A case study for empowering insights within a +£10 Billion/yr business.
Digital disruption is rocking the payments industry with merchants, consumers, and the companies that help move money between them all feeling its effects differently. For banks, card networks and processors, the digital revolution is bringing new opportunities — and complex new challenges. With new ways to pay emerging, incumbent firms can take advantage of solid brand recognition and large customer bases to woo new customers and keep those they already have. For consumers, digital wallets are simplifying purchases, allowing users to pay online with only a username and password and in-store with just a swipe of their thumb or by 'tapping' their mobile device. While this technological revolution is good news for everyone involved in the industry, it does imply that the need for data analytics that generates actionable insights and helps prevent financial crime is now more important than ever. This is why a UK payment services provider, managing in excess of £10 Billion/year, reached out to Siren to bring a solution to one of their most daunting problems.
Our customer, a UK payment provider with more than £10 billion/year managed transactions, wanted to gain the ability to perform analytical drill downs and reporting over the entirety of the payment records. Moreover, given the nature of its business, the company wanted to be able to use these capabilities to empower the respective departments to investigate incidents and prevent fraud scenarios.
Deploying the Siren platform over the clients existing infrastructure allowed us to interconnect several entities across datasets such as cards, locations, merchants and user ID’s, as well as to ingest real time payment logs.
Siren provided this customer with user intuitive log search, analysis and reporting tool. Thanks to Siren capabilities, the company was able to decrease investigation time to assess fraudulent activity and decreased its customer complaints processing and issue investigation times.
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